TESTIMONIALS

Review From Our Clients & Customers

Davi ovu
Davi ovu

Very veryyyy disappointing customer service experience. Oscar, you should probably go work at Chick-fil-A and learn from their workers. When we asked about the car, he seemed as though he wasn’t informed about the vehicle itself. I didn’t expect him to know everything about the cars in the lot, but he seemed as though he didn’t take the time to properly inform himself. We test drove a vehicle that had a lot of items wrong with it from the get go. The dash board was cracked, stability control censor light went on almost as soon as we began driving it- even though the car was labeled “smog and safety ok”, the DVD players did not orginally belong to the car and did not work as advertised, seats were stained with paint, the back bumper step protector seemed as though it could fall off at any second, and the trunk storage area had a few dead bugs. It was being sold for an absurd amount, even though it had previously been in an accident. He would not reveal what the accident had been, but I was able to find out anyway through CarFax. Oscar was very rude when asking for our credit and when he had asked us what price we were looking for. We had told him we would like it to be brought down, due to the damages of the vehicle and the money we’d have to invest to repair. You would assume that with the problems we encountered he would take that into consideration, but he immediately refused and did not even attempt to negotiate- Very blunt. Very rude. If you are a sales-person, at least try to create a light, friendly atmosphere with enthusiasm, so your customers CAN AT LEAST feel welcomed and comfortable, and shop for a vehicle that they may want and could potentially shop for others in the future. If you are standing there - acting as if you hate your job - how are you going land customers who will reciprocate cooperation and willingness to buy your so called “quality pre-owned vehicles”. It’s very unprofessional, petty, and childish when you take time to reply to most of the good reviews compared to answering to very few of the bad reviews. These customers of yours, took time out of their day, to deeply express their expeiences and help by sharing how they felt and how your customer service discourages them from pursing future business. For you to aggressively devalue their experience responses and make excuses for your behavior, reveals your true character. Instead, you should try a different approach: * Review what you have done wrong * Apologize and don’t make excuses for your behavior * Reflect and see what you are currently doing incorrectly * Educate yourself * Adapt * Apply. You should constantly be furthering your knowledge and growing as a person. It helps when working in business and it will come to help you in other social circumstances. Have fun and learn! Have a nice day 🙂

Macroaquire
Macroaquire

Oscar was nice to deal with. He accomidated us when we changed our minds a thousand times over two cars we were interested in. There was no pressure, and we're glad we found this place.

Allie Metcalf
Allie Metcalf

Good experience - Oscar was honest, we haggled a bit and settled somewhere in the middle, got a great vehicle and was in and out in about 90 minutes (including a test drive). I'd recommend Oscar, he's the only person I dealt with.

Scott Wreyford-Sr
Scott Wreyford-Sr

UPDATE: After 6 months, I started getting delinquent notices from the DMV for the car I traded in over 6 months ago. Oscar told me that there was nothing he could do and that I need to go to the DMV and file a change of ownership transfer. Hmmm...I think that was what I paid him to do!!Oscar was great to work with! Very honest and won’t take you to the cleaners. Financing was a breeze! Thank you Oscar!

Sean Rubbo
Sean Rubbo

Bought a newer truck 2015 with above average miles but the car fax is clean, no rental, no fleet service recorded. It is from Canada so maybe they don't have to register vehicles as fleet service but the previous insurance had it insured as fleet service; I wish Oscar would've disclosed this information; deception isn't a good business practice.

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